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19 answers · 6 topics

Questions, answered.

If yours is not here, email [email protected] and a person replies within one business day.

19 questions

Research use

What does research use only mean?

Every Smart Amino compound is sold for in-vitro laboratory research. They are not drugs, food, supplements or cosmetics, are not for human or animal use, and have not been evaluated by the FDA. By ordering you confirm you are 21 or older and purchasing for qualified research.

Who can order?

Researchers and institutions purchasing for legitimate in-vitro research. Every purchaser confirms they are 21 or older and agrees to the research use policy at checkout.

Can you advise on dosing or use?

No. We can discuss analytical identity, testing and storage. We do not provide guidance on use in humans or animals, and we refuse orders intended for that.

Testing and certificates

How is each lot tested?

Every lot passes seven release tests at an independent laboratory: purity, identity, net content, endotoxin, sterility, heavy metals and moisture. The certificate is published in the COA library and linked from the product page.

How do I verify the vial I received?

Scan the QR code on its label, or enter the lot number from your packing slip on Verify a lot. Either opens the certificate for that exact lot.

Can I read a certificate before I order?

Yes. Every released lot is in the COA library, and each product page shows its current lot.

Why does net content show more than the label?

Vials are filled slightly over the labelled mass so that every vial meets it. Net content is measured on each lot and published as a number.

Who does the testing?

An independent laboratory. Each lot has its own public record with every assay value, and signed certificates link to the lab's own verification page once posted.

Orders and shipping

When will my order ship?

Orders placed by 2 PM ET Monday to Friday ship the same business day, 2-day from the USA. Tracking is emailed as soon as the label prints.

How much is shipping?

$7.49 under $150, free from $150. Plus members ship free from $75, and VIP and Pro members ship free on every order.

Do you ship internationally?

We currently ship within the United States only.

Which payment methods do you accept?

Major credit and debit cards and bank transfer at checkout. Every payment runs through an encrypted processor.

Pricing and credit

How does volume pricing work?

Pricing drops automatically: 3+ vials 25% off and 5+ vials 30% off across any mix, 10+ of one compound 40% off, 50+ of one compound 50% off. Each compound line gets whichever rate is better. See bulk orders.

What is Research Credit?

Store credit earned on every order: 5% back for every account, up to 25% on a paid plan. 100 credit is $1 off products. See VIP.

Do you offer pricing for institutions?

Yes. See bulk orders for tiers, and single-lot allocations from 50 vials.

Storage and handling

How should lyophilised material be stored?

Keep sealed vials at -20 °C, protected from light and moisture. Lyophilised peptides are stable for shipping at ambient temperature.

Why is there no ice pack?

Lyophilised material is stable at ambient temperature for the few days it is in transit. Move sealed vials to storage when they arrive. See the storage guide.

Damage and returns

What if something arrives damaged?

Email [email protected] with your order number and a photo within 7 days and we will replace it.

Can I return an order?

Opened vials cannot be returned for quality and safety reasons. Unopened vials in their original condition may be returned within 30 days for a refund to the original payment method.

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